Referrals are changing. Are you still easy to find?

With the rollout of the new GP Chronic Condition Management Plan (GPCCMP) starting 1 July 2025, we’re seeing a quiet but important shift in how GPs refer to Allied Health providers.Under this new model, GPs are no longer required to complete a specific referral form. Instead, they’ll simply write a referral letter. And unless they have a preferred provider, they may not name one at all.

That means referrals will increasingly say things like "Physiotherapy" or "Dietetics," and leave the rest up to the patient.

On paper, that may sound simple. In practice, it changes how referrals work. If patients aren’t guided to a provider or supported through the process, many may never make it to their first appointment.

For Allied Health professionals, this raises an important question:If a referral doesn’t name you, will patients still know how to find you?Many won’t go digging. Some will search online. Others might forget entirely if the process feels too hard or unclear.

\Which is why visibility matters more now than ever. Not just with GPs, but directly with patients.If you don't know, you need to know how GoTo.Health and Metacare complement each other. Metacare helps the patient find the right AHP and manage their journey after the referral is sent. Patients receive an SMS with all the details they need, including a booking link via goto.health, plus check-ins at 48 hours and two weeks to make sure patients are supported and appointments are actually happening.

If something’s not working, we gently step in. Goto.health ensures you’re visible and bookable, not just on a referral list, but readily available for patients to book right now while the referral is fresh.

Because a plan is only helpful if it leads to care. And care only happens when patients know where to go.

If you want to stay front of mind in this new referral landscape, now’s the time to make sure you’re visible, findable, and ready to support the patients who need you.

In our next blog, we’ll explore how the GPCCMP model can help turn referral plans into real patient outcomes, and why the follow-through matters just as much as the referral itself.

Coming next: “Turning referrals into outcomes: why the plan is just the beginning”Keep an eye on your inbox