(a) GoWell Health Pty Ltd (operating as Goto.health) deeply respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We strictly adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This policy details how we collect, use, and protect your personal information.

(b) "Personal information" refers to any information we hold that identifies you.

(a) GoWell Health Pty Ltd will never, under any circumstances, sell, rent, or trade your personal health data, patient data, or clinic data to any third party. Your trust and the security of your information are paramount to us.

(b) Any data collected is used solely for the purposes outlined in this Privacy Policy to provide and improve our services, and not for external commercial gain through data sale.

(a) We may receive and store personal information you provide on our website, directly to us, or through other forms.

(b) You might provide basic information like your name, phone number, address, and email to facilitate information delivery, updates, and service orders. We may collect additional information when you provide feedback, share personal or business details, change preferences, respond to surveys/promotions, provide financial information, or communicate with our support.

(c) We may also collect any other information you provide while interacting with us.

(a) GoWell Health Pty Ltd collects personal information through various interactions: electronically, in person, via our website, and when we provide our services. We may receive personal information from third parties, and if so, we will protect it as outlined in this Privacy Policy.

(a) We use personal information to provide you with information, updates, and our services. We may also inform you of new products, services, and opportunities. Your personal information helps us improve our products and services and better understand your needs.

(b) We may contact you via telephone, email, SMS, or mail.

(a) We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors only when reasonably necessary for the purposes outlined in this Policy. Personal information is only shared with a third party when essential for the delivery of our services.

(b) We may disclose personal information to comply with legal requirements, such as a law, regulation, court order, subpoena, warrant, during legal proceedings, or in response to a law enforcement request.

(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of GoWell Health Pty Ltd, www.goto.health, its customers, or third parties.

(d) In the event of a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases, including any personal and non-personal information. This information would be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose information in good faith and where required by the circumstances mentioned above.

(e) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. When we disclose your personal information to third parties, we will require that the third party adheres to this Policy regarding handling your personal information.

(a) GoWell Health Pty Ltd is dedicated to ensuring the security of the information you provide. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information, protecting it from misuse, interference, loss, and unauthorised access, modification, and disclosure.

(b) The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information you transmit to us or receive from us. While we take measures to guard against unauthorised disclosures, we cannot assure you that personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

(a) You may request details of personal information we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may apply. If you would like a copy of your information, or believe any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please email us at info@goto.health.

(b) We reserve the right to refuse to provide you with information we hold about you in certain circumstances as set out in the Privacy Act.

(a) For any privacy complaints, please send details to 7/15 Furber Road, Centennial Park, Sydney, New South Wales, 2021. We take complaints seriously and will respond promptly upon receiving written notice.

(a) Please note that we may update this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion. All modifications will be effective immediately upon posting them on our website or notice board. We encourage you to review our Privacy Policy periodically.

(a) When you visit www.goto.health, we may collect certain information such as browser type, operating system, and the website visited immediately before ours. This aggregated information helps us analyse website usage and improve our service.

(b) Cookies: We may use cookies on our website. Cookies are small files that identify you upon return and store details about your site usage. They are not malicious. Most browsers accept cookies automatically, but you can change your settings to reject them, though this may limit website functionality. Cookies may be used to analyse website traffic and improve visitor experience. Additionally, cookies may serve relevant ads through third-party services like Google Adwords, appearing on our site or others you visit.

(c) Third-party sites: Our site may contain links to websites not owned or controlled by us. These links are for your convenience only and do not imply sponsorship, endorsement, or approval of those sites. GoWell Health Pty Ltd is not responsible for the privacy practices of other websites. We encourage you to be aware when leaving our site and to read the privacy statements of every website that collects personally identifiable information.